FAQs

Ideally, we recommend booking at least 3–5 days in advance. However, we do accommodate urgent or same-day moves depending on availability.

Yes. We provide high-quality packing materials including cartons, bubble wrap, stretch film, and tapes. Our trained staff handles all packing, loading, unloading, and unpacking as per your service plan.

Absolutely. We offer goods-in-transit insurance options for both domestic and international moves. Our team will help you choose the right insurance plan and assist with documentation.

All our transport vehicles are GPS-enabled. You’ll receive real-time updates via phone or WhatsApp from our logistics coordinator throughout the move.

You can cancel or reschedule your move up to 24 hours in advance at no additional cost. Last-minute changes are subject to availability and may incur minimal handling charges.

Yes, we provide unpacking and basic setup services as part of select packages. Our team can unpack boxes, reassemble furniture, and place items in designated rooms upon delivery.

Moving costs are based on the distance, volume of goods, packing materials, labor required, type of service (standard or premium), and optional services like storage or insurance.

Absolutely. We offer combined packages for moving household goods along with your car or bike. Both are transported safely using separate, purpose-built carriers and coordinated for timely delivery.

Yes. We recommend not packing perishable food, flammable items, liquids, batteries, important documents, or valuables like jewelry. Carry these personally for safety and compliance reasons.

Yes, we provide GST-compliant invoices for all eligible services. If you're a registered business or require B2B billing, let us know in advance and our accounts team will coordinate.

Once your move is scheduled, you’ll be assigned a dedicated move coordinator. You can contact them via phone or WhatsApp for updates, changes, or any issues throughout the process.

Yes. We offer end-to-end international relocation services including packing, documentation, customs clearance, freight, and destination delivery. Our global network ensures smooth moves abroad for both households and corporates.

Yes, we provide clean, secure, CCTV-monitored storage facilities for both short-term and long-term needs. Ideal for customers who are in-between homes, renovating, or relocating on flexible timelines.

In the unlikely event of damage, we guide you through the claim process if you opted for insurance. Our team will document the incident and help resolve it quickly and fairly.

We accept payments via UPI, net banking, credit/debit cards, and bank transfer. For corporate moves or B2B clients, we also support invoice-based payments with GST billing.

Our team will arrive on time, with packing materials and tools. We'll confirm your inventory, begin packing and loading, and keep you updated throughout. Your move coordinator will be reachable the entire time.

Yes, we operate 7 days a week, including most public holidays. Weekend bookings are common for residential moves. Early scheduling is recommended as slots fill up faster on weekends.

We always plan routes with time buffers, but in rare cases of traffic jams or weather delays, your move coordinator will inform you in real time and work on the next best solution immediately.

Tipping is not mandatory, but always appreciated for good service. If you feel the crew went above and beyond, a small tip or thank-you gesture is a great way to show appreciation.

Absolutely. We offer flexible mini-move options for single items like beds, washing machines, or boxes. Ideal for students, solo professionals, or furniture deliveries within city limits.

Packing materials like cartons and tapes are typically one-time use for hygiene and safety reasons. However, if requested in advance, we can offer reusable crates or collect empty boxes after delivery.

We recommend you personally transport live plants and pets. While we handle them with care if necessary, they are not covered under insurance and are best moved under your supervision for safety.

Yes! We often run seasonal offers, combo deals (like move + car transport), and referral discounts. Ask our support team while booking or check our website banner for current promotions.

Yes! We often run seasonal offers, combo deals (like move + car transport), and referral discounts. Ask our support team while booking or check our website banner for current promotions.

Yes, stored items can be accessed with prior notice. Just contact our support team at least 24 hours in advance, and we’ll schedule supervised access to your storage unit.

If you opted for insurance, contact your move coordinator within 24 hours of delivery. We’ll guide you through the claim form, submit required photos/documents, and process your claim quickly and fairly.

Keep essentials (medicines, documents, chargers) aside. Label your drawers and shelves if you want items placed back the same way. Defrost your fridge 24 hours before. We’ll handle the rest!

Yes, either you or a trusted representative should be present to supervise packing, confirm inventory, and provide access. This helps ensure everything is correctly handled and documented.

Absolutely. Our support team is available for any post-move assistance including feedback, box pickups, reassembly help, or issue resolution. We’re here to support you even after the job is done.